CSO Disclosure Series | The Dos and Don'ts of Disclosure Letters

One security breach, two letters, 11 lessons in the art of telling customers you screwed up. Two PR pros deconstruct the messages that Monster.com and USAJOBS were really giving to customers whose personal information had been disclosed. Part of an in-depth series about disclosing breaches.

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Anonymous
Fri, 2009-03-13 05:33

So, why do consumers not DEMAND that companies reimburse them for subsequent errors to credit and identity files?

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